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Frequently Asked Questions

Frequently Asked Questions

Why a Roller Shutter Garage Door?

In the past few years roller shutter garage doors have become very popular and are well on the way to replacing traditional up and over garage doors as the “go to” or standard garage door of choice for most people. There are many reasons for their popularity that include convenience, security, space saving and versatility. Please click Here for a full explanation in our article “10 Good Reasons to buy a Roller Garage Door”.

Are Roller Garage Doors Secure?

In short, Yes as long as you have a good quality door with a strong locking mechanism and robust door lath. Please see our article “How Secure are Electric Roller Shutter Garage Doors?” where we explain in detail what you should expect from a security perspective.

Are Roller Garage Doors Safe?

If your door is installed properly (ideally by DHF trained and approved installers), is CE marked and conforms to the UK/European safety standards (primarily EN13241-1 and the relevant Machinery Directives) it is legal and complies with all the current safety standards . You can find more information directly on the DHF website Here or by downloading the DHF consumer leaflet – Safety of Your New Automated Garage Door. There is also a short video on the DHF link above or alternatively you can watch the video Here.

I Have Been Shopping Around and Noticed that Prices Vary Considerably, Why is this?

This is because the quality varies massively, indeed some doors at the bottom end of this industry we would describe as “border line fit for purpose” and in some cases doors do not even conform to UK/European Directives and Safety Standards. We produced a detailed article on this subject; titled “What to Look for When Buying an Electric Roller Shutter Garage Door”. This explains in detail the differences between high quality and “budget” doors and why you see such disparities in pricing.

Why Worcester Garage Doors?

We are small family run, local business, invested in the area who genuinely do care about our reputation with customers and within the industry. We supply high quality Trojon™ Roller Doors at competitive prices as well as being members of The Door and Hardware Federation (DHF) and accredited Which? Trusted Traders. Giving you total peace of mind.

Why do I Need a Survey?

All garages are different and roller garage doors are made to measure. Before we can advise on the how the door will look and how we would install it we need to see the opening to make sure the door would fit and that there are no obstacles etc. Only then can we give an accurate idea of cost.

What Happens at a Survey?

We will have a brief discussion about the door, how it would be fitted and how it would look in addition to answering any questions you may have. If needs be, we can show you examples, colours and finishes etc. and in most cases we can give you a fairly accurate cost there and then. If at that point you want time to think about it we give you our details and leave. If however you decide you want to move forward there and then we will take accurate manufacturing dimensions for a detailed quote/order. WE NEVER USE HIGH PRESSURE SELLING TECHNIQUES AND ALWAYS RESPECT THE FACT THAT WE ARE IN YOUR HOME.

What Happens if We Want to order a door?

We will email you a detailed order for you to read and authorise (we use a simple online authorisation process) at which point you pay us a deposit. Once your deposit and electronic authorisation have been received by us we contact you with in 2/3 working days to arrange an installation date with you. We then install your door on the agreed date and time and we ask for the balance to be paid within a few days of satisfactory completion. We do have alternative ways of taking deposits and authorisations for customers that do not use online banking email and/or internet.

What Payment methods do you accept?

We accept Cash, Bacs/Online Payments, Cheques and Credit/Debit Cards.

Why do you only Supply Roller Shutter Garage Doors?

Roller Shutter Garage Doors have increased massively in popularity over the past few years and are by far the most popular style of electric garage door. We are specialists in this field and prefer to stick to what we do best.

Why do you only Supply one Make of Garage Door?

We are often asked by other manufacturers to sell their doors but prefer not to as they all vary in terms of quality, price, and warranty. We have a unique partnership with Trojon Doors and have worked with them for many years as we believe they are offering the best quality doors at the most competitive prices. All our doors are built in Leicester and supplied locally by us giving the customer the best of both worlds, which is a high quality door manufacturer installed and supported by a locally based independent company.

What areas do you cover?

We install garage doors in Worcester, Bromsgrove, Malvern, Evesham, Kidderminster, Redditch. We also cover the wider Worcestershire, Herefordshire, Gloucestershire, Warwickshire and the Southern part of Birmingham area.

Why do you have so many more 5 Star Google reviews than your competitors?

We only ask for reviews on either the Google or Which? platforms as in our opinion these are amongst the most trustworthy platforms for consumers. We have built our Google reviews over many years by building trust with our customers, giving them a fantastic buying experience and supplying great doors at competitive prices. Many of our customers are only too happy to leave us a nice review when we go the extra mile for them.